Hello,
Can you plrease help me wiht the right query ?
I would like to send a notification to the creator of a ticket and all the people that are in the contact list.
Thanks,
Laurent.
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Those queries are included in 3.0, look at the wiki
For having both caller and contact list, put a UNION between the 2 queries
Note that the caller may not be the ticket creator.
The Ticket creator is not an information stored in iTop in a way which can be used easily for notification.
Last edit: Vincent @ Combodo 2021-10-28
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
Can you plrease help me wiht the right query ?
I would like to send a notification to the creator of a ticket and all the people that are in the contact list.
Thanks,
Laurent.
Those queries are included in 3.0, look at the wiki
For having both caller and contact list, put a UNION between the 2 queries
Note that the caller may not be the ticket creator.
The Ticket creator is not an information stored in iTop in a way which can be used easily for notification.
Last edit: Vincent @ Combodo 2021-10-28
Thanks for the quick reply Vincent.
Laurnet.