I dont think this is possible. iTop have extensions to autoclose tickets, but to approve no. I can pass this, the iTop dont force you to approve a ticket, including incidents, this dont need to bee approved to registry a solution. See the lifecycle: https://wiki.openitop.org/doku.php?id=2_2_0:datamodel:itop-incident-mgmt-iti
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Is it possible to approve an incident based on the caller_id?
Can anyone help me?
I dont think this is possible. iTop have extensions to autoclose tickets, but to approve no. I can pass this, the iTop dont force you to approve a ticket, including incidents, this dont need to bee approved to registry a solution. See the lifecycle: https://wiki.openitop.org/doku.php?id=2_2_0:datamodel:itop-incident-mgmt-iti