Want to add 1 more priority i.e 4 =very high on User Request module.
I added this in Problem module using toolkit but unable to add in User Request Module.
Regards
Shekhar
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That's because the "priority" is common to all "Response Tickets", so it's defined on the class ResponseTicket. You can change it, no pb, but the modification will apply to Incidents and User Requests as well.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi all,
Want to add 1 more priority i.e 4 =very high on User Request module.
I added this in Problem module using toolkit but unable to add in User Request Module.
Regards
Shekhar
That's because the "priority" is common to all "Response Tickets", so it's defined on the class ResponseTicket. You can change it, no pb, but the modification will apply to Incidents and User Requests as well.