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Parent Request to Closed Ticket

2022-04-22
2022-04-22
  • Johan Zefanya

    Johan Zefanya - 2022-04-22

    Good afternoon.
    I have closed request here R-000003.
    Apparently, I aware that only unclosed request that can be a parent request.
    I want to make R-000003 as a parent request for R-000005. Is it possible?

    Thanks in advance

     
  • Vincent @ Combodo

    In the definition of iTop standard datamodel, within the class UserRequest on the field "parent_request_id", there is a "filter" tag, which says

    SELECT UserRequest 
    WHERE id != :this->id 
    AND status NOT IN ('rejected','resolved','closed')
    

    Writing an iTop extension, with a few lines of XML, you can change that filter to enable any UserRequest even the closed ones to be a parent.

     

    Last edit: Vincent @ Combodo 2022-04-22

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