Good afternoon. I have closed request here R-000003. Apparently, I aware that only unclosed request that can be a parent request. I want to make R-000003 as a parent request for R-000005. Is it possible?
Thanks in advance
In the definition of iTop standard datamodel, within the class UserRequest on the field "parent_request_id", there is a "filter" tag, which says
SELECT UserRequest WHERE id != :this->id AND status NOT IN ('rejected','resolved','closed')
Writing an iTop extension, with a few lines of XML, you can change that filter to enable any UserRequest even the closed ones to be a parent.
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Good afternoon.
I have closed request here R-000003.
Apparently, I aware that only unclosed request that can be a parent request.
I want to make R-000003 as a parent request for R-000005. Is it possible?
Thanks in advance
In the definition of iTop standard datamodel, within the class UserRequest on the field "parent_request_id", there is a "filter" tag, which says
Writing an iTop extension, with a few lines of XML, you can change that filter to enable any UserRequest even the closed ones to be a parent.
Last edit: Vincent @ Combodo 2022-04-22