I'm wondering if there's anyway to make a trigger for ticket subclasses where when you modify a class attribute call a php function.
In this case my client wants to measure the time dedicated by each group on a ticket, but there's no state change. The workaround I thinked about is to add a new action on the contextual menu, but I rather prefer to do it transparent. Just using the modify button.
Thanks !
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Hi there !
I'm wondering if there's anyway to make a trigger for ticket subclasses where when you modify a class attribute call a php function.
In this case my client wants to measure the time dedicated by each group on a ticket, but there's no state change. The workaround I thinked about is to add a new action on the contextual menu, but I rather prefer to do it transparent. Just using the modify button.
Thanks !