Validation button was replaced by assign button for admin user

[Romain A.]

Hello everyone,

When an admin (or someone who has the right to assign a ticket) creates a new ticket on the portal user the validation button was replaced by assign button. How can I have the validation button back ?

Thanks,
Have a nice day,
Romain

[Molkobain]

Hello Romain,

In the latest versions of iTop, the default behavior of the portal is to hide the "submit" button when the user can make a transition (eg. assign, close, re-open, ...). To show the "submit" button, you will have to set the "always_show_submit" property of the corresponding class form.

This must be done through your own extension, are you familiar with its making? If not, take a look here.

Then take a look at the portal XML reference here, check the /module_design/forms/form/properties/always_show_submit section.

Your extension will need to overload at least the form of ID "ticket-edit".

Hope this helps,
Guillaume

[Romain A.]

Hello Molkobain,

Thanks a lot for your quick answer, it works !

Have a nice day !
Romain

[Molkobain]

Glad to hear that! :)

Have a nice day,
Guillaume