Hello,
I'm trying to limit ticket visibility only to team that is assign to and the person who was created it.
I've read about Changing visibility in Portal but I need to do this for Back-Office interface. Is there any way to do this?
Thanks,
Nikola
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And one more question - if I want to make such thing (I also don't want to get into this but...) can I do this by looking at the team as an organization?
Or is there any other way to achieve this?
Last edit: Nikola Milanov 2022-12-13
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It's possible to create a segmentation by organization, so create organizations by department or even teams, and set Allowed organizations to each users to limit what he can see. You can try it, but you will soon discover the nightmare when trying to move a ticket from one team to another, which you can't see...
👍
1
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Hi Vincent,
I kind of get back to this topic. I want to ask - is there way to show the agent only tickets that are assign to his group/groups no matter of his Organization?
The organization I am trying to set up the iTop want all groups to see only theirs tickets. And now I'm trying to think of this somehow. Can I do this with change the UI page - what to display from database based on user group_id?
Thanks,
Nikola
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Hi Nikola,
The code that control the user access rights is here, but it is not designed to be extended, which means if you change it, iTop upgrade will become much more complex.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
I'm trying to limit ticket visibility only to team that is assign to and the person who was created it.
I've read about Changing visibility in Portal but I need to do this for Back-Office interface. Is there any way to do this?
Thanks,
Nikola
No...
Thank you Vincent for the quick answer.
And one more question - if I want to make such thing (I also don't want to get into this but...) can I do this by looking at the team as an organization?
Or is there any other way to achieve this?
Last edit: Nikola Milanov 2022-12-13
It's possible to create a segmentation by organization, so create organizations by department or even teams, and set Allowed organizations to each users to limit what he can see. You can try it, but you will soon discover the nightmare when trying to move a ticket from one team to another, which you can't see...
Hi Vincent,
I kind of get back to this topic. I want to ask - is there way to show the agent only tickets that are assign to his group/groups no matter of his Organization?
The organization I am trying to set up the iTop want all groups to see only theirs tickets. And now I'm trying to think of this somehow. Can I do this with change the UI page - what to display from database based on user group_id?
Thanks,
Nikola
Hi Nikola,
The code that control the user access rights is here, but it is not designed to be extended, which means if you change it, iTop upgrade will become much more complex.