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problem when querying person and workgroups in itop 3.1.0-2-11973

2023-11-28
2023-11-28
  • Givette Yaretzy Perez Cruz

    Hello everybody!
    I am migrating itop from 2.7 to 3.1.0-2-11973, when I access the section to find person or contact group some if I let me see the details but in others mostly send me this error (attached screen) hopefully you can help me because I passed the tables I have from the previous version and in the respective version show me all the details without problem, thank you very much!

     
  • Vincent @ Combodo

    Does the error.log provides more details?

     
    • Givette Yaretzy Perez Cruz

      here are the details

      2023-11-28 02:04:11 | Error | 1 | Error: Failed to reload object of class 'UserRequest', id = 27, DBIsReadOnly = 0 (see the log for more information). | IssueLog |||
      2023-11-28 16:09:39 | Error | 1 | Failed to reload object of class 'UserRequest', id = 27, DBIsReadOnly = 0:
      core/dbobject.class.php at 412, N/A
      core/dbobject.class.php at 886, DBObject->Reload()
      core/dbobject.class.php at 825, DBObject->GetStrict("status")
      core/dbobject.class.php at 1732, DBObject->Get("status")
      core/dbobject.class.php at 1058, DBObject->GetState()
      core/dbobject.class.php at 5354, DBObject->ComputeHighlightCode()
      application/cmdbabstract.class.inc.php at 3830, DBObject->GetHilightClass()
      sources/Controller/AjaxRenderController.php at 120, cmdbAbstractObject->GetHilightClass()
      sources/Application/UI/Base/Component/DataTable/DataTableUIBlockFactory.php at 612, Combodo\iTop\Controller\AjaxRenderController::GetDataForTable(Object(CMDBObjectSet), array(1), array(1), "Ticket/key", array(13))
      sources/Application/UI/Base/Component/DataTable/DataTableUIBlockFactory.php at 106, Combodo\iTop\Application\UI\Base\Component\DataTable\DataTableUIBlockFactory::MakeForRendering("Team_tickets_list", Object(CMDBObjectSet), array(13))
      application/displayblock.class.inc.php at 1446, Combodo\iTop\Application\UI\Base\Component\DataTable\DataTableUIBlockFactory::MakeForObject(Object(iTopWebPage), "Team_tickets_list", Object(CMDBObjectSet), array(12))
      application/displayblock.class.inc.php at 768, DisplayBlock->RenderList(array(12), Object(iTopWebPage))
      sources/Application/UI/Links/AbstractBlockLinkSetViewTable.php at 196, DisplayBlock->GetRenderContent(Object(iTopWebPage), array(12), "rel_tickets_list")
      sources/Application/UI/Links/AbstractBlockLinkSetViewTable.php at 160, Combodo\iTop\Application\UI\Links\AbstractBlockLinkSetViewTable->InitTable(Object(iTopWebPage))
      sources/Application/UI/Links/AbstractBlockLinkSetViewTable.php at 110, Combodo\iTop\Application\UI\Links\AbstractBlockLinkSetViewTable->InitUI(Object(iTopWebPage))
      application/cmdbabstract.class.inc.php at 759, Combodo\iTop\Application\UI\Links\AbstractBlockLinkSetViewTable->__construct(Object(iTopWebPage), Object(Team), "Team", "tickets_list", Object(AttributeLinkedSet))
      application/cmdbabstract.class.inc.php at 1124, cmdbAbstractObject->DisplayBareRelations(Object(iTopWebPage), false)

       

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