Notification to agent - no recipient

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Notification to agent - no recipient

Forum: Customizing iTop

Creator: Userofuser

Created: 2021-04-29

Updated: 2021-04-29

Userofuser - 2021-04-29

Hi there

I customized the e-mail notifications and made this rule - when public log gets updated, agent gets notfied but only if he didn't trigger the event by himself.

To: SELECT Person WHERE id= :this->agent_id AND id != :current_contact_id

Everytime I update the public log of any ticket. I see in the ticket submenu "Notifications", the event "No recipient".

I thought it should not try to send any e-mail and therefore no event should be created.
Is this a normal behavior, or am I doing something wrong?

Thanks
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Vincent @ Combodo - 2021-04-29

It's the normal behavior, you are not doing anything wrong.
We could have avoided to create the event, also it can be useful to have it in some case, to see that there was an event which trigger it but the query did not return anyone to notify. It's a choice.

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Userofuser - 2021-04-29

Hi Vincent

I thought I did something wrong. Thank you for the clarification.

Thanks

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