NewRequest Page Empty - Portal User

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NewRequest Page Empty - Portal User

Forum: Customizing iTop

Creator: Mushrraf Baig Ashraf

Created: 2020-12-13

Updated: 2020-12-13

Mushrraf Baig Ashraf - 2020-12-13

Hello! Hopefully you are fine!

I have demo installed on my localhost.

When I move to Portal from the window of AdminUser and click New Request, I can view Service, Subcategory and can create one.

But, when I login using a user having "Portal User" role, it appears empty.

I have attached images for clarification as well. Any explanation and help would be appreciated!

Regards
Mushrraf Baig Ashraf

admin_user.png

portal_user.png

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Molkobain - 2020-12-13

Hello Mushrraf,

This is because the portal user is in an organization that doesn't have the right contracts and delivery model. Check the integration guide here to how to set this up.

FYI, with the sample data, only users with the "Demo" organization can create requests.

Hope this helps,
Guilllaume

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Mushrraf Baig Ashraf - 2020-12-13

Thanks.

I got clue from your description and it is solved now.

Regards
Mushrraf Baig Ashraf

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Molkobain - 2020-12-13

Glad to see you solved it!

Guillaume

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