When using the new email v2.0 ticket creation extension. When you do a reply to a ticket, and it updates the public log, the introductory patterns do not get applied and all logs get added. Below is a log example and as you can see it continues to add the data after On wrote:, has anyone been able to get this to function properly that can guide me in the idea to fix the issue.
Thanks
Chris
update2
On Mon, Jul 22, 2013 at 8:55 PM, Chris Botts botts99@gmail.com wrote:
update 1
On Mon, Jul 22, 2013 at 8:54 PM, help@syndeonetwork.com wrote:
Syndeo Networks Support Ticket Created
Your Ticket #: R-000003
Your Title: testing
Your Problem: test
Created:2013-07-22 20:54:12
For more information, click here: R-000003
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
We're seeing the same behaviour but I discovered that it will only show the last 2 comments. So if you've more comments, the rest will be collapsed to only show the time stamp and person:
2013-08-07 16:55:30 - Devin:
Ok, pls standby, the replacement adapter is on its way.
2013-08-07 16:29:27 - Devin:
The model is Thinkpad T400.
Thank you.
When using the new email v2.0 ticket creation extension. When you do a reply to a ticket, and it updates the public log, the introductory patterns do not get applied and all logs get added. Below is a log example and as you can see it continues to add the data after On wrote:, has anyone been able to get this to function properly that can guide me in the idea to fix the issue.
Thanks
Chris
update2
On Mon, Jul 22, 2013 at 8:55 PM, Chris Botts botts99@gmail.com wrote:
update 1
On Mon, Jul 22, 2013 at 8:54 PM, help@syndeonetwork.com wrote:
Syndeo Networks Support Ticket Created
Your Ticket #: R-000003
Your Title: testing
Your Problem: test
Created:2013-07-22 20:54:12
For more information, click here: R-000003
hi Chris,
We're seeing the same behaviour but I discovered that it will only show the last 2 comments. So if you've more comments, the rest will be collapsed to only show the time stamp and person:
2013-08-07 16:55:30 - Devin:
Ok, pls standby, the replacement adapter is on its way.
2013-08-07 16:29:27 - Devin:
The model is Thinkpad T400.
Thank you.
2013-08-07 16:25:31 - Devin:
2013-08-07 16:18:59 - Devin:
2013-08-07 15:32:16 - Devin:
I don't think it's the answer you're expecting but hopefully it helps!