I tried to use an extension to add a new status "cancelled" to Incident and grant use the privilege to cancel the ticket which with "assigned" status , now the cancelled status is added into DB , but can't find the menu to cancel incident, can someone help to check what's the issue ? I attached the xml file here
I tried to use an extension to add a new status "cancelled" to Incident and grant use the privilege to cancel the ticket which with "assigned" status , now the cancelled status is added into DB , but can't find the menu to cancel incident, can someone help to check what's the issue ? I attached the xml file here