Hi,
at the moment I try to modify the ticket class, so it suits as better at work. At the moment I try to add automatically the team(that you select over an AttributeExternalKey) to the contacts_list. I don't find the right method. Perhaps somebody can help me, or can give me an advice, where I can find an documentation of itop-methods.
Thanks a lot.
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Hi,
at the moment I try to modify the ticket class, so it suits as better at work. At the moment I try to add automatically the team(that you select over an AttributeExternalKey) to the contacts_list. I don't find the right method. Perhaps somebody can help me, or can give me an advice, where I can find an documentation of itop-methods.
Thanks a lot.
The itop already doit in creation of the ticket, when you put some CI with contacts, they get this contacts and put in Ticket contact as impacted.