I am able to get this to trigger when a user with portal only access updates the log section of the ticket, however if an admin not in the portal updates a log area requesting more info it does not fire.
I would like to notify the caller if the log area has been updated by an admin/agent. Anyone know I can do this.
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I am able to get this to trigger when a user with portal only access updates the log section of the ticket, however if an admin not in the portal updates a log area requesting more info it does not fire.
I would like to notify the caller if the log area has been updated by an admin/agent. Anyone know I can do this.
Anyone have any info on an easy way to do this?