I need to add different TTL and TTO to subservices.
For example, my service is "Storage Service", this service has two subservices "SAN Controler" and "HBA's". I need a TTO(ticket priority 1) of 2 hours to "SAN Controler" and a TTO(ticket priority 1) of 16 hours to "HBA's".
Can I do that? Or the only way is to move the subservices to service.
Thanks
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Good Morning!
I need to add different TTL and TTO to subservices.
For example, my service is "Storage Service", this service has two subservices "SAN Controler" and "HBA's". I need a TTO(ticket priority 1) of 2 hours to "SAN Controler" and a TTO(ticket priority 1) of 16 hours to "HBA's".
Can I do that? Or the only way is to move the subservices to service.
Thanks