Kalicharan - 2013-11-14

Hi ,

After applying a cron job for TTO/TTR Escalation ,status of ticket remain New.

i have checked it manually
* * * /opt/lampstack/php/bin/php /opt/lampstack/apache2/htdocs/itop/webservices/cron.php --auth_user= --auth_pwd=
and it comes with a result bellow.

+---------------------------+---------+---------------------+---------------------+--------+-----------+
| Task Class | Status | Last Run | Next Run | Nb Run | Avg. Dur. |
+---------------------------+---------+---------------------+---------------------+--------+-----------+
| AutoCloseTicket | active | 2013-11-14 11:24:03 | 2013-11-15 11:24:03 | 2 | 0.087 s |
| CheckStopWatchThresholds | active | 2013-11-14 11:25:14 | 2013-11-14 11:25:24 | 569 | 0.082 s |
| EmailBackgroundProcess | active | 2013-11-14 11:25:04 | 2013-11-14 11:25:34 | 209 | 2.320 s |
| ExecAsyncTask | active | 2013-11-14 11:25:14 | 2013-11-14 11:25:16 | 2815 | 0.004 s |
+---------------------------+---------+---------------------+---------------------+--------+-----------+

Although cron is working fine in new release itop 2.0.2.
Kindly help me to troubleshoot this problem in version 2.0.1.

Regards