Editing User Portal

[Paul]

I have a couple of questions/requests for guidance.

I would like to modify the user portal, specifically the page “Enter the description of your request:”.  How would I set this page up so I can do the following?

Remove or add to the request types. ( I have figured this out.)
Remove or lock a default impact selection and hide this option.
When finished is clicked how can I make this request automatically be assigned to a user listed in the selected workgroup.

I have looked through the forums and found some information/suggestions on how to hide elements I don’t want but the results are not what I want. I have also posted these questions in the forums but there has been no response. While my knowledge of PHP and mysql is limited, with some help I should be able to figure out what I need to do to accomplish these changes.

Thank you for your time.

Paul

[Paul]

***UPDATE***

***Request Types***

I have found that if I modify this line in the \modules\itop-request-mgmt-1.0.0\model.itop-request-mgmt.php file I can change the values in the combobox for request type.

MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));

***Impact***

Moving on to modify the impact data I have found the default entered values in the itop-problem-mgmt.php file. I see the changes when viewing the dictionary using the toolkit, but the portal page still displays the values. I was expecting an error or a blank combo box since I commented out the lines.

I have not tried to hide or set a default value. I have also not tried to automatically assign the ticket.

    'Class:Problem/Attribute:impact' => 'Impact',
    'Class:Problem/Attribute:impact+' => '',
    'Class:Problem/Attribute:impact/Value:1' => 'A Person',
    'Class:Problem/Attribute:impact/Value:1+' => '',
    'Class:Problem/Attribute:impact/Value:2' => 'A Service',
    'Class:Problem/Attribute:impact/Value:2+' => '',
    'Class:Problem/Attribute:impact/Value:3' => 'A Department',
    'Class:Problem/Attribute:impact/Value:3+' => '',

Thank you for your time and help,

Paul