Portal - separate incident and request

[Userofuser]

Hi there

I'm using iTop version 2.7.2

Right now in the portal view, theres exist "New request" where incidents and requests services are listed together, I want to separate this.

Is it possible to change the existing brick "new request" to "new incident" and only showing the incidents services and than create a new brick with "new request" and only showing the services with requests? Does exist a simple way to do this?

I'm happy for any advices.
Thanks

[Pierre Goiffon]

Hello,

Yes of course this is doable, but you'll need to write a custom module to do this. You can learn by checking the dedicated documentation section : Customizing iTop [iTop Documentation]

Note that every Combodo customer get access to the ITSM Designer, a Saas service that allows such customization with an easy to use GUI.

[Userofuser]

Hi Pierre

Thanks for your advices. I checked the customizin iTop documentation.

I tried now to make 2 extensions - one for "Create Quick User Request" and than one for "Create Quick Incident".

I tried to use and modify this existing extension:
https://www.itophub.io/wiki/page?id=2_7_0%3Acustomization%3Aportal_howto_addbutton

When trying to do a "quick Incident ceation", I get this error message in the portal. Can you help me with this?

Here is my modified code:

<?xml version="1.0" encoding="UTF-8"?>
    <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
      <module_designs>
        <module_design id="itop-portal" xsi:type="portal">
          <bricks>
            <brick id="quick-new-incident" xsi:type="Combodo\iTop\Portal\Brick\CreateBrick" _delta="define">
              <active>true</active>
              <rank>
                <default>9</default>
              </rank>
              <width>4</width>
              <modal>true</modal>
              <title>
                <default>Brick:Portal:QuickNewIncident:Title</default>
              </title>
              <visible>
                <home>false</home>
              </visible>
              <decoration_class>
                <default>fa fa-bolt fa-2x fa-fw</default>
              </decoration_class>
              <!-- Class that will be create created with the form -->
              <class>Incident</class>
              <rules>
                <rule id="contact-to-incident"/>
              </rules>
            </brick>
          </bricks>
        </module_design>
      </module_designs>
    </itop_design>