I am having issues about the configuration of SLA's, i need to pause the SLA of a request or incident, the SLA's and SLT's are configured but i still can't pause my requests and incidents
Can someone pls take me a tip?
Tks for now
Andrews
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Hello Pals,
I am new in forum, and with ITOP too...
I am having issues about the configuration of SLA's, i need to pause the SLA of a request or incident, the SLA's and SLT's are configured but i still can't pause my requests and incidents
Can someone pls take me a tip?
Tks for now
Andrews