Error: The callback '\WebhookHelper::GenerateTTOAlert' is not valid

[daniel]

Dear friends, could you please advise on how to handle this? I added a webhook using the Prepare payload callback \WebhookHelper::GenerateTTOAlert, but an error occurred:

Error: The callback '\WebhookHelper::GenerateTTOAlert' is not valid.

[jf-cbd]

Hello, can you send the code of GenerateTTOAlert ?
This error means you can't call it, it can be for several reasons, wrong visibility, wrong name, etc

[daniel]

Thank you for your reply.I have created two files in the itop/extensions/webhook_helper directory: one is main.php, and the other is webhookhelper.class.inc.php.

1.main.php

'Webhook Helper', 'description' => 'Generates dynamic payloads for enterprise WeChat webhooks', 'version' => '1.0.0', 'author' => 'Admin', 'license' => 'MIT', ); } public function ListAPIClasses() { return array( 'WebhookHelper' => 'webhookhelper.class.inc.php', ); } } ?>

1. webhookhelper.class.inc.php

Get('ref'); $title = $ticket->Get('title'); $status = $ticket->Get('status'); return array( 'msgtype' => 'text', 'text' => array( 'content' => "[TTO Alert]\nA ticket (ID: {$ref}) is awaiting assignment for response. Please handle it promptly!\nTitle: {$title}\nStatus: {$status}" ) ); } } ?>

[jf-cbd]

Thank you for the details. Where is the GenerateTTOAlert function in the webhookhelper class ?

[daniel]

<?php
/**
 * Enterprise WeChat Webhook Helper Class
 */
class WebhookHelper {
    /**
     * Generate payload for TTO timeout alert
     * @param DBObject $oObject The object that triggered the action
     * @param array $aContextArgs Context parameters
     * @param EventNotification $oLog Log object
     * @param ActionWebhook $oAction Webhook action
     * @return array JSON payload with replaced variables
     */
    public static function GenerateTTOAlert(DBObject $oObject, array $aContextArgs, EventNotification $oLog, ActionWebhook $oAction) {
        $ticket = $oObject;
        $ref = $ticket->Get('ref');
        $title = $ticket->Get('title');
        $status = $ticket->Get('status');

        return array(
            'msgtype' => 'text',
            'text' => array(
                'content' => "[TTO Alert]\nA ticket (ID: {$ref}) is awaiting assignment for response. Please handle it promptly!\nTitle: {$title}\nStatus: {$status}"
            )
        );
    }
}
?>