A doubt. I have a report for which I get all tickets associated with a contract through the combination of the service and the client. But I have now the case that the same customer with the same service in two different contracts. And I need to know what contract impute an incidence of that service to that customer.
Any suggestions on how I can solve this problem? How to know which contracts are allocated hours of an incident?
Thank you very much.
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Are you using an external report tool? Are you looking for the SQL query to get the information you want or do you want something in OQL to use through iTOP?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Thanks for your help. I'm trying to get the report by the two ways that you mention: using an external report tool attack directly to the database using SQL and OQL queries through iTop.
The problem is that I can not relate the hours charged to work orders and tickets to a customer contract. Especially in the case in which I have for the same customer and the same service to two different contracts.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
A doubt. I have a report for which I get all tickets associated with a contract through the combination of the service and the client. But I have now the case that the same customer with the same service in two different contracts. And I need to know what contract impute an incidence of that service to that customer.
Any suggestions on how I can solve this problem? How to know which contracts are allocated hours of an incident?
Thank you very much.
Are you using an external report tool? Are you looking for the SQL query to get the information you want or do you want something in OQL to use through iTOP?
Hi Marco,
Thanks for your help. I'm trying to get the report by the two ways that you mention: using an external report tool attack directly to the database using SQL and OQL queries through iTop.
The problem is that I can not relate the hours charged to work orders and tickets to a customer contract. Especially in the case in which I have for the same customer and the same service to two different contracts.