Change Default Welcome Page to Incident Management Overview

[Karthik Reddy]

Hello Champs,

We are on 2.7.7 and we have below requirement to customize itop.

• Change default Backoffice page to Incident Overview.
• Support Agents should see only Incident Management Section (Hide Service Management & Configuration management)

For Backoffice portal, based on my extension experience, I created below and extension added successfully but the redirection to Incident Overview is not happening. Not sure what is wrong.

<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6">
<portals>
<portal id="backoffice">
<url _delta="redefine">pages/UI.php?c[menu]=Incident:Overview</url>
</portal>
</portals>
</itop_design>

Can you please help to figure out the issue on this extension and also please provide me direction on how to hide Service & configuration management.

Thanks in advance

Karthik

[Karthik Reddy]

Can anyone pleaee provide some pointers . Thanks

[Pierre Goiffon]

Hello,

Change default Backoffice page to Incident Overview.

In the default datamodel this page is created in a menu XML node with id WelcomeMenuPage : you could overwrite it in an extension module.

Support Agents should see only Incident Management Section

Do you mean in the user portal ?
If so, you could customize the portal bricks declaration

For both questions, your friends are the XML reference :

• generic : XML Data Model Reference [iTop Documentation]
• portal : Customer portal XML Reference [iTop Documentation]

[Karthik Reddy]

Hi Pierre,

Thanks a lot. I created an extension to change the welcome page and also restrict the menu items using Enable action and permission and it worked brilliantly .

Thanks a lot for providing the pointers and helping the community. Keep rocking.

Regards,
Karthik

<rank>20</rank> <enable_class _delta="define">Organization</enable_class> <enable_action _delta="define">UR_ACTION_MODIFY</enable_action> <enable_permission _delta="define">UR_ALLOWED_YES</enable_permission> <enable_stimulus> </enable_stimulus>

            <menu id="ServiceManagement" xsi:type="MenuGroup" _delta="redefine">
             <rank>60</rank>
             <enable_class _delta="define">ServiceManagement</enable_class>
             <enable_action _delta="define">UR_ACTION_MODIFY</enable_action>
             <enable_permission _delta="define">UR_ALLOWED_YES</enable_permission>
             <enable_stimulus/>
           </menu>

[Karthik Reddy]

Hi Pierre,

Thanks a lot. I created an extension to change the welcome page and also restrict the menu items using Enable action and permission and it worked brilliantly .

Thanks a lot for providing the pointers and helping the community. Keep rocking.

Regards,
Karthik

<rank>20</rank> <enable_class _delta="define">Organization</enable_class> <enable_action _delta="define">UR_ACTION_MODIFY</enable_action> <enable_permission _delta="define">UR_ALLOWED_YES</enable_permission> <enable_stimulus> </enable_stimulus>

            <menu id="ServiceManagement" xsi:type="MenuGroup" _delta="redefine">
             <rank>60</rank>
             <enable_class _delta="define">ServiceManagement</enable_class>
             <enable_action _delta="define">UR_ACTION_MODIFY</enable_action>
             <enable_permission _delta="define">UR_ALLOWED_YES</enable_permission>
             <enable_stimulus/>
           </menu>

[Valliappan rm]

Hi Karthik,

Can you share more details on how you have configured extension to change Default Welcome Page to Incident Management Overview as we are also trying to implement same one and to hide service management menu if would be helpful if you can share more details on the same.

Thanks in Advance
Valliappan

[Vincent @ Combodo]

https://www.itophub.io/wiki/page?id=latest:customization:homepage