We'd like to customize this module in following fashion:
Some users who simply "do not care about anything" send mail with no title, email module downloads this email, customizes it with default subject and ticket is successfully created. This applies for all requirements that email should had and actually doesn't.
Any advice will be appreciated
Best regards
Stanislav Zitta
Experia GROUP s.r.o.
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Good afternoon,
We've implemented abovementioned module home page for this module:https://sourceforge.net/apps/mediawiki/itop/index.php?title=Ticket_Creation_from_eMails. We launch this module with cron.php as howto guide says, but problem appears, when mailbox contains email with no subject. After that, cron.php crashes.
We'd like to customize this module in following fashion:
Some users who simply "do not care about anything" send mail with no title, email module downloads this email, customizes it with default subject and ticket is successfully created. This applies for all requirements that email should had and actually doesn't.
Any advice will be appreciated
Best regards
Stanislav Zitta
Experia GROUP s.r.o.
Hello,
I've just posted a new version of the 'ticket Creation from Emails' extension, which, among other things, should fix this problem. Don't hesitate to give it a try: https://sourceforge.net/apps/mediawiki/itop/index.php?title=Ticket_Creation_from_eMails