Is it possible to add the "Wait for Approval" feature for INCIDENTS?
I've tested this feature for user requests and it's useful, but it's only available for User Requests.
What can I do to add it for incidents too?
THANKS
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
you had to write an extension:
search in the itop datamodels for the xml from userrequest and incidents
you had to define a new incident state
and then you had to change under tab lifecycle the transitions from create to wait for approval
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Is it possible to add the "Wait for Approval" feature for INCIDENTS?
I've tested this feature for user requests and it's useful, but it's only available for User Requests.
What can I do to add it for incidents too?
THANKS
you had to write an extension:
search in the itop datamodels for the xml from userrequest and incidents
you had to define a new incident state
and then you had to change under tab lifecycle the transitions from create to wait for approval