Hi everyone!
When I create a new user request, itop send a email notificacion to a caller and to the workgroup, where notify that a new ticket is created, but I need to send a notificacion to a two more people. They can be myself and to the department supervisor.
So, can I add a second address to the workgroup?.
I appreciated all your help!!
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
If it is for all notifications you could add yourself and the supervisor on the to, cc or bcc field of the notification. (Admin Tools -> Notifications -> Actions)
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi everyone!
When I create a new user request, itop send a email notificacion to a caller and to the workgroup, where notify that a new ticket is created, but I need to send a notificacion to a two more people. They can be myself and to the department supervisor.
So, can I add a second address to the workgroup?.
I appreciated all your help!!
Hi pablochj
If it is for all notifications you could add yourself and the supervisor on the to, cc or bcc field of the notification. (Admin Tools -> Notifications -> Actions)