If you mean a field where the caller can indicate when (s)he wants a solution for the request, then I don't this is available out of the box. You can create a custom field to accommodate this.
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Hi,
Is it possible to set a deadline on tickets in the tool?
Like when I want that ticket to be solved? (as in work orders)
Thanks
K
Have a look at Service Level Agreements and Targets
OK, those are SLAs. but what about open a request/incident and set a desired tdate to have it done?
If you mean a field where the caller can indicate when (s)he wants a solution for the request, then I don't this is available out of the box. You can create a custom field to accommodate this.