I am using itop 1.2 version in my organization.
It is working fine from last 9 months but today I search the tickets without any filter (means all open and closed tickets), ITOP web page become blank. no error shows.
after that I search all "new" tickets than itop works fine.
I have 4128 incidents in itop, i think itop have some limitation for showing the data.
please help me, its urgent.
Regards
Aditya
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The first thing to do is to check the PHP configuration to make sure that either the error gest displayed (display_error = On) or reported in a log file (log_errors = On and error_log pointing to the log file), or both.
Is the error happening when trying to actually list all the 4000+ tickets or just when trying to display the first 10 tickets (paginated list) ?
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Hi,
I am using itop 1.2 version in my organization.
It is working fine from last 9 months but today I search the tickets without any filter (means all open and closed tickets), ITOP web page become blank. no error shows.
after that I search all "new" tickets than itop works fine.
I have 4128 incidents in itop, i think itop have some limitation for showing the data.
please help me, its urgent.
Regards
Aditya
A blank page is generally cause by a PHP error.
The first thing to do is to check the PHP configuration to make sure that either the error gest displayed (display_error = On) or reported in a log file (log_errors = On and error_log pointing to the log file), or both.
Is the error happening when trying to actually list all the 4000+ tickets or just when trying to display the first 10 tickets (paginated list) ?
Hi,
it seems to be the php.ini setting: max_execution_time = 30
If php runs out of this time, the page will be blank. Thats why you get the blank page. Try to set it to 60 or 120 and restart the apache.
thank you very much dflaven,
Problem resolved.
Hi akgautam2006,
For future visitor who may encounter the same issue, would you be so kind to explain how you fixed your problem ?
Hi Dflaven,
For this problem, I increase memory_limit in php.ini file.
Regards
Arvind Gautam