hiding a portal required field

[tecnoway]

How can I hide a portal required field like workgroup_id for example ? I prefer the field to be assigned by the agente ….

[Denis]

There is a constraint on the workgroup (workgroup_id): the possible values are defined by the customer contract(s). So the end user cannot choose anything…

However if you want to hide this from the end user, it should be easy to patch  (but I haven't tested it yet).

Edit the file portal/index.php.

Modify the line 36:

    return array('org_id', 'caller_id', 'service_id', 'servicesubcategory_id', 'request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id');

The line 209:

    $aList = array('request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id');

And the line 351:

    $aList = array('service_id', 'servicesubcategory_id', 'request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id');

Just remove 'workgroup_id' from the three lists.