We’ve set up a new instance of iTop and added various organizations representing different customers and market-specific divisions. For example, we’ve created organizations like ORG1 AU, ORG1 NZ, ORG2 AU, ORG2 NZ, where ORG1 and ORG2 are two separate customers with multiple markets. Each organization has its own service families, services, and service subcategories.
I’ve added customers as iTop users and assigned them to these organizations. However, when I log into the customer portal using any of these user IDs, only the parent organization (the first one assigned) is visible when clicking on "New Request."
What I’m aiming for is to have users access multiple organizations in the portal so that they can raise tickets for all the organizations they have access to, not just the parent organization.
Could you advise on how to configure this in iTop, so users can view and create requests for all organizations they’re assigned to?
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Hi Team,
We’ve set up a new instance of iTop and added various organizations representing different customers and market-specific divisions. For example, we’ve created organizations like ORG1 AU, ORG1 NZ, ORG2 AU, ORG2 NZ, where ORG1 and ORG2 are two separate customers with multiple markets. Each organization has its own service families, services, and service subcategories.
I’ve added customers as iTop users and assigned them to these organizations. However, when I log into the customer portal using any of these user IDs, only the parent organization (the first one assigned) is visible when clicking on "New Request."
What I’m aiming for is to have users access multiple organizations in the portal so that they can raise tickets for all the organizations they have access to, not just the parent organization.
Could you advise on how to configure this in iTop, so users can view and create requests for all organizations they’re assigned to?