I need to remove the option to choose the service and the impact for a user on its dedicated portal ... Help me please
(It's an important customer demand)
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You can do that by modifying the itop-request-mgmt.xml in the CDATA-area: <constant id="PORTAL_USERREQUEST_FORM_ATTRIBUTES" If you want to remove the entire ability to see the later asigned status you as well need to modify <constant id="PORTAL_USERREQUEST_DETAILS_ZLIST", <constant id="PORTAL_USERREQUEST_LIST_ZLIST", <constant id="PORTAL_USERREQUEST_CLOSED_ZLIST".
I am not sure if you can bypass the selection of services though.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I need to remove the option to choose the service and the impact for a user on its dedicated portal ... Help me please
(It's an important customer demand)
You can do that by modifying the itop-request-mgmt.xml in the CDATA-area: <constant id="PORTAL_USERREQUEST_FORM_ATTRIBUTES" If you want to remove the entire ability to see the later asigned status you as well need to modify <constant id="PORTAL_USERREQUEST_DETAILS_ZLIST", <constant id="PORTAL_USERREQUEST_LIST_ZLIST", <constant id="PORTAL_USERREQUEST_CLOSED_ZLIST".
I am not sure if you can bypass the selection of services though.
I suggest to create a new extension, so you will not loose your modification in case of updates.