Hi - I'm looking for some assistance. I have set up an email alert for when a new service request is created. In the email body I am trying to define (show) who has raised the service request.
$this->requestor_id_friendlyname$
Update...
Don't be a numpty like me and put the above line into the HTML. Have it on top stand alone ie
A support request has been raised by $this->caller_id_friendlyname$
Hi - I'm looking for some assistance. I have set up an email alert for when a new service request is created. In the email body I am trying to define (show) who has raised the service request.
$this->requestor_id_friendlyname$
Update...
Don't be a numpty like me and put the above line into the HTML. Have it on top stand alone ie
A support request has been raised by $this->caller_id_friendlyname$
Impact: $this->impact$ (1=Department, 2=Service, 3=Person).
Urgency: $this->urgency$ (1=Critical, 2=High, 3=Medium, 4=Low).
Title: $this->title$
Description: $this->description$
Ticket details: $this->hyperlink()$
Last edit: ASimpson 2014-10-14
And what is the question here?