i have a question. How can i create the Trigger for the Status Ticket "assigned". The notificaten works when i used it for Ticket creation. I get an E-Mail, but i need an e-mail for the Status "assigned" and "waiting for approval". I try this Trigger (on entering a state) with object ticket. But the notification will not send. I used as language german.
Thanks for help guys.
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You'll have to create two triggers (Trigger On Entering State), one for each target state.
Note that you can associate the same action to both trigger.
Make sure that the target state is spelled properly in the Trigger definitions ("assigned' and "waiting_for_approval" in your case) and that the status of the Action is "In Production".
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thanks for the answer. But with the Status assigned the notification still not working.
I have created two Triggers, the Action is the same for booth triggers.
It is correct that i take the german translate for the status or should be take the english spelling. It dosen't matter which spelling i use, i tested it with both spellings. Issue is the same.
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i found my issue. I forgot the Query SELECT Person WHERE id=:this->agent_id in my "To" field. Now the Mail will send for the Status "assigend". But was is the OQR for the Approvel person? The Query the agent_id will not work.
Any ideas?
Tobias
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Hi all,
i have a question. How can i create the Trigger for the Status Ticket "assigned". The notificaten works when i used it for Ticket creation. I get an E-Mail, but i need an e-mail for the Status "assigned" and "waiting for approval". I try this Trigger (on entering a state) with object ticket. But the notification will not send. I used as language german.
Thanks for help guys.
What you are doing looks correct.
You'll have to create two triggers (Trigger On Entering State), one for each target state.
Note that you can associate the same action to both trigger.
Make sure that the target state is spelled properly in the Trigger definitions ("assigned' and "waiting_for_approval" in your case) and that the status of the Action is "In Production".
Hi Denis,
thanks for the answer. But with the Status assigned the notification still not working.
I have created two Triggers, the Action is the same for booth triggers.
It is correct that i take the german translate for the status or should be take the english spelling. It dosen't matter which spelling i use, i tested it with both spellings. Issue is the same.
Hey guys,
i found my issue. I forgot the Query SELECT Person WHERE id=:this->agent_id in my "To" field. Now the Mail will send for the Status "assigend". But was is the OQR for the Approvel person? The Query the agent_id will not work.
Any ideas?
Tobias
Ok guys i get it.
For approvel you need the query SELECT Person WHERE id=:this->approver_id. Now all my notifications working.
Thanks for Help
Tobias