I figure out how to create notifations for new ticket created, for the assignement of a ticket and now i would like to know, how can i create a notification for my client (the caller) when the public journal is updating by an agent ?
Many thanks,
Last edit: AdAm974 2015-03-30
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Hi everyone,
I figure out how to create notifations for new ticket created, for the assignement of a ticket and now i would like to know, how can i create a notification for my client (the caller) when the public journal is updating by an agent ?
Many thanks,
Last edit: AdAm974 2015-03-30
Hi,
I think you will need this here:
https://wiki.openitop.org/doku.php?id=extensions:email_reply
Cheers,
Mel
Hi,
I think you will need this here:
https://wiki.openitop.org/doku.php?id=extensions:email_reply
Cheers,
Mel