I would like to add an "Assigned to me" box which show login user's responsible tick before Incident box. How could I do that? I am very new in iTop, I've studied iTop wiki and should I need to write a new extension for that? Is there any simple sample I can follow?
An extension is necessary. In iTop documentation I can't see an example that is similar to your needs. I suggest you take a closer look at https://www.itophub.io/wiki/page?id=3_2_0:customization:portal_xml
You could add your own manage brick or modifiy the existing manage brick and add a group under grouping with an OQL like "SELECT Ticket WHERE agent_id = :current_contact_id" to filter out ticket's where current user is the agent. One has to pay attention to scopes to make sure the tickets are visible to the user.
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Dear All,
I would like to add an "Assigned to me" box which show login user's responsible tick before Incident box. How could I do that? I am very new in iTop, I've studied iTop wiki and should I need to write a new extension for that? Is there any simple sample I can follow?
Thanks a lot.
Joanne
An extension is necessary. In iTop documentation I can't see an example that is similar to your needs. I suggest you take a closer look at https://www.itophub.io/wiki/page?id=3_2_0:customization:portal_xml
You could add your own manage brick or modifiy the existing manage brick and add a group under grouping with an OQL like "SELECT Ticket WHERE agent_id = :current_contact_id" to filter out ticket's where current user is the agent. One has to pay attention to scopes to make sure the tickets are visible to the user.