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"communication to the customers" KO

Sim
2023-02-23
2023-03-29
  • Sim

    Sim - 2023-02-23

    Hi all,

    After installing the extension "communication to the customers " via the iTopHub menu using the account "admin"
    When i open the menu "communications" under "gestion des services" ....i'm getting this error bellow,.

    can you help me fix this please?

    Cannot display results
    Exception thrown:
    Failed to issue SQL query: query = SELECT COUNT(*) AS COUNT FROM (SELECT DISTINCT COALESCE(`Communication`.`id`, 0) AS idCount0 FROM `communication` AS `Communication` WHERE (`Communication`.`status` != 'closed') LIMIT 0, 3) AS _alderaan_ WHERE idCount0>0, mysql_errno = 1146, mysql_error = Table 'itop.communication' doesn't exist
    
     
  • Pierre Goiffon

    Pierre Goiffon - 2023-03-29

    Hello,
    Seems like your datamodel isn't aligned with the database.
    Try to run iTop setup again ?

     
  • Sim

    Sim - 2023-03-29

    Thanks for your response.

    Actually, it was related to Unix user access to some folders.

    Resolved.

     

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