Could you tell me if it is possible to change the "Grant Matrix" of the "Service Manager" profile? I need to change the "Query" class to Yes in all options.
Yes, it is possible to change it, by writing an iTop extension. Check this tutorial which is a good base for what you want. This can be done in a few clicks in the ITSM Designer if you were a Combodo customer
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Could you tell me if it is possible to change the "Grant Matrix" of the "Service Manager" profile? I need to change the "Query" class to Yes in all options.
Yes, it is possible to change it, by writing an iTop extension. Check this tutorial which is a good base for what you want.
This can be done in a few clicks in the ITSM Designer if you were a Combodo customer