I have recieved an error when i generate ticket generated from user portal
The object could not be written: You are not allowed to update the following field(s): Ref, Title, Description, Log, Started, Documents, CIs, Contacts, Related Incidents, Status, Caller, Email, Customer, Customer, Service, Name, Service element, Name, Product, Impact, Urgency, Priority, Workgroup, Workgroup, Agent, Agent, Agent email, Related Problem, Ref, Related change, Related change, Closed, Last update, Assignment Date , Resolution Date, TTO Escalation deadline, TTR Escalation deadline, Closure deadline, Resolution code, Solution, User satisfaction, User comment, Type, Name, Caller, Customer, Service, Service element, Workgroup, Agent, Related Problem, Related change, Type
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Dear itop support team,
I have recieved an error when i generate ticket generated from user portal
The object could not be written: You are not allowed to update the following field(s): Ref, Title, Description, Log, Started, Documents, CIs, Contacts, Related Incidents, Status, Caller, Email, Customer, Customer, Service, Name, Service element, Name, Product, Impact, Urgency, Priority, Workgroup, Workgroup, Agent, Agent, Agent email, Related Problem, Ref, Related change, Related change, Closed, Last update, Assignment Date , Resolution Date, TTO Escalation deadline, TTR Escalation deadline, Closure deadline, Resolution code, Solution, User satisfaction, User comment, Type, Name, Caller, Customer, Service, Service element, Workgroup, Agent, Related Problem, Related change, Type