All ticket of organization for users of organization in portal user

[Hermes Sabastizabal]

Hi.

I’m trying to change the behavior of the standard user portal so that it displays both personal incidents and those related to the organization, with the impact being a department or a service.

To achieve this, you have added the following scope to the ticket class.

                                           <scopes>

                                                           <scope id="all-departamento" _delta="define">

                                                                           <oql_view><![CDATA[

                                                                                          SELECT UserRequest AS U WHERE  U.org_id = :current_contact->org_id AND U.impact IN (1,2)]]>

                                                                           </oql_view>

                                                           <!-- no oql_edit tag mean no write access for this scope -->

                                                           </scope>

                                           </scopes>

After this, the estándar portal don’t work.

Can you helpme?

Thanks in advande.

[Pierre Goiffon]

Hello,
I think having the indentation inside the CDATA section can cause issues ?
You can check the compiled file (env-production/core/module_designs/itop-portal.xml) on a test env and try to modify it