Hyperlink Placeholders Work as Buttons in iTop Email Templates are Not Working

[Sunilkumar]

Hello iTop Community,

I'm working on an HTML email template in iTop where I'm using placeholders for hyperlinks, such as:
$this->hyperlink()$
$this->html(hyperlink('portal'))$

I want to display these hyperlinks as buttons instead of plain URLs. However, in the email preview, these placeholders are rendering as raw URLs instead of proper clickable buttons.
Expected Behavior:
"Customer: View Ticket Status" should appear as a blue button that redirects to the ticket URL.
"SupportAgent: View Ticket Status" should appear as a red button with a different link.

Current HTML Code in iTop Email Template:

Issue:
Instead of rendering as a button, the placeholders are showing as raw URLs in the email.
Clicking them does not apply the CSS styling correctly.

Question:
How can I correctly format these placeholders so that they render as proper buttons with hyperlinks instead of just raw URLs?

Any suggestions or best practices would be appreciated! 🚀

Thanks in advance!

[Sunilkumar]

++
Snap reference of Issue facing

[Karthik Kanthaswamy]

++1

I have the same issue and ended up giving just the ticket reference, I think the twig templating is performing some kind of escaping which is leading to the breaking

I'm also in need to solution

[Molkobain]

Hello,

Using $this->html(hyperlink('portal'))$ is a bad practice and won't give anyting good. You should either:
- Use $this->hyperlink('portal')$ if you want an HTML hyperlink (<a>tag)
- Use $this->url('portal')$ if you want the raw URL so you can use it in your own HTML markup (e.g. button styled elements)

Hope it helps,
Guillaume

[Sunilkumar]

Hi Molkobain

Thanks for your suggestion. It is working as expected..!

[Molkobain]

Glad to see it helped! :)

Take care,
Guillaume