I would like to create new fields (ticket number - object of the ticket - description of the ticket) to the notification, I want to know how I can faire.thks
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I would like to create new fields (ticket number - object of the ticket - description of the ticket) to the notification, I want to know how I can faire.thks
The ticket $this->ref$ has been updated from the user portal.
Title: $this->title$
Ticket details: $this->hyperlink()$
this is the body of the email notification I am sending to my users