Show Incident/UserRequest sort by team

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Show Incident/UserRequest sort by team

Forum: Customizing iTop

Creator: Danni Jumena

Created: 2015-09-17

Updated: 2015-09-21

Danni Jumena - 2015-09-17

Hi All,

Need Advice, how to show Incident/userrequest sorting by Team? I'm confused using oql query. Thanks.

Regards,

DMJ

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Danni Jumena - 2015-09-17

is it possible if using this query?

SELECT Incident WHERE team_id = :this->agent_id

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dlp - 2015-09-17

Where do you want to use it?
team_id refers to the team not the agent.

Take a look in the UserRequest Datamodel description. It will show you the attribute you can request. (Admin tools >> Data model >> UserRequest)

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Danni Jumena - 2015-09-21

actually I want to show in my dashboard, just our team ticket. if I'm in team 1 so just ticket related to team 1 will display not only mine.

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