I am experiencing an issue where only 5 out of 10 systems are successfully reporting to iTop from OCS NG. Below are the details of my setup and the problem I am encountering:
Setup Details:
OCS NG Server Version: 2.11.1
OCS NG Agent Version: 2.10.0
iTop Version: 3.1.1
iTop Extensions in Use:
Data Collector for OCS Inventory NG (Version: 2.0.0)
Data model for OCS Inventory (Version: 2.0.0)
Scenario:
I have installed OCS NG agents on 10 systems. All 10 systems are successfully sending data to the OCS NG server. In the OCS NG server, I created an Assets category tag, and under this category, all 10 systems are visible. When I start sending data to iTop using data collector, only 5 out of the 10 systems are reporting correctly to iTop. The other 5 systems are not reporting.
Troubleshooting Steps Taken:
Verified the connectivity and configuration of the OCS NG agents on all 10 systems.
Confirmed that all 10 systems are showing under the Assets category in the OCS NG server.
Checked the iTop logs for any errors or warnings related to data collection from OCS NG.
Ensured that the cron job is configured correctly and is running as expected.
I am seeking guidance on the following:
What could be causing only 5 out of 10 systems to report to iTop?
Are there specific log files or settings in iTop or OCS NG that I should check to diagnose this issue?
Additional Information:
The systems that are not reporting to iTop do not show any visible errors in OCS NG.
The systems that are reporting do so consistently without any issues.
Any help or insights from the community would be greatly appreciated.
Thank you in advance!
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Hello Team,
I am experiencing an issue where only 5 out of 10 systems are successfully reporting to iTop from OCS NG. Below are the details of my setup and the problem I am encountering:
Setup Details:
OCS NG Server Version: 2.11.1
OCS NG Agent Version: 2.10.0
iTop Version: 3.1.1
iTop Extensions in Use:
Data Collector for OCS Inventory NG (Version: 2.0.0)
Data model for OCS Inventory (Version: 2.0.0)
Scenario:
I have installed OCS NG agents on 10 systems. All 10 systems are successfully sending data to the OCS NG server. In the OCS NG server, I created an Assets category tag, and under this category, all 10 systems are visible. When I start sending data to iTop using data collector, only 5 out of the 10 systems are reporting correctly to iTop. The other 5 systems are not reporting.
Troubleshooting Steps Taken:
Verified the connectivity and configuration of the OCS NG agents on all 10 systems.
Confirmed that all 10 systems are showing under the Assets category in the OCS NG server.
Checked the iTop logs for any errors or warnings related to data collection from OCS NG.
Ensured that the cron job is configured correctly and is running as expected.
I am seeking guidance on the following:
What could be causing only 5 out of 10 systems to report to iTop?
Are there specific log files or settings in iTop or OCS NG that I should check to diagnose this issue?
Additional Information:
The systems that are not reporting to iTop do not show any visible errors in OCS NG.
The systems that are reporting do so consistently without any issues.
Any help or insights from the community would be greatly appreciated.
Thank you in advance!