Ticket Creation from eMails

[Pranali]

Hello All ,

I m trying to configure creation of tickets from email.

following this document.

https://wiki.openitop.org/doku.php?id=ticket_creation_from_emails.

but i m getting an error

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626+lfs/mysqlnd.so' - /usr/lib/php5/20090626+lfs/mysqlnd.so: cannot open shared object file: No such file or directory in Unknown on line 0
Starting: 1406628182 (2014-07-29 12:03:02)
Protocol: IMAP Mail server: imap.gmail.com, port: 143, login: xxxx@gmail.com, password: xxxx, mailbox: , options: /imap
PHP Fatal error: Call to undefined function imap_open() in /var/www/web/env-production/combodo-email-synchro/model.email-synchro.php on line 777.

Am i missing something here , please anyone help me on this.

[TheBigOne]

Maybe you miss to install the php-imap package ;)

->>>>> Call to undefined function imap_open()
Which means, php doesn`t know the imap_open function.

[Pranali]

Thanks for the reply TheBigOne.

i installed php-imap package.

but still i m getting an error

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626+lfs/mysqlnd.so' - /usr/lib/php5/20090626+lfs/mysqlnd.so: cannot open shared object file: No such file or directory in Unknown on line 0
Could not open input file: cron.php

what i m missing here?

[Ladislav Kudláček]

You miss native driver mysqlnd.so.
You try to install this driver.

In Ubuntu/debian:
apt-get install php5-mysqlnd

In Red hat/fedora/centos
yum install php-mysqlnd

In Windows I don`t know but certainly somehow simply :)

After an installing you don`t forget restart the web server.

[Pranali]

Thanks For The Reply Ladislav

i installed php5-mysqlnd
i restarted the web server

but i m getting an error
Could not open input file: cron.php.

[Pranali]

Thanks BigOne and ladislav now i m able to create a ticket from email.

[TheBigOne]

Hi,

I think just for clarification of the solution. It seems to me that the path (or permission) to cron.php in the cron was just wrong.

[Pranali]

I din't got u BigOne , Now i m trying to automatically create ticket , without fetching manually , but i m not getting it .

i followed this step.

https://wiki.openitop.org/doku.php?id=admin:cron

Please anyone help me on this?

[TheBigOne]

Hi Pranali,

you should post your cron entry and param file (without your passwords) and check the path to your cron.php in your cron entry.
The cron user should be root (as described in doc)

You can run the command manually and check the output.

/usr/bin/php /[PATH_TO_ITOP_WEBSERVICES]/cron.php --param_file=[PATH_TO_CONF]/params

[Pranali]

I don't have cron.param file , i have 3 cron file i.e cron.php , cron.cmd , cron.distrib.

In which file i should edit?

[Pranali]

Thanks BigOne ,

now i m able to create a ticket automatically .

does any one knows how to fetch multiple mails?