Ticket reference number doesn't appear (createTicket-nagios)

[Lucas Grossi]

Hello,

I was using the createTicket-nagios without problems in the past but now I'm having a problem.
In the beginning we have Nagios and iTop in the same server but now we decided to create a specific server for itop. After doing this, the createTicket-nagios generate a ticket but the ticket reference number doesn't appear on iTop (I-000500).

I'm including below the print result of the script. The value of the SOAPKeyValue Object for the name should be the ticket reference number, but it doesn't appear.

Someone could help me?

~~~~~~~~~~
SOAPResult Object
(
[status] => 1
[result] => Array
(
[0] => SOAPResultMessage Object
(
[label] => created
[values] => Array
(
[0] => SOAPKeyValue Object
(
[key] => id
[value] => 569
)

                        [1] => SOAPKeyValue Object
                            (
                                [key] => name
                                [value] =>
                            )

                        [2] => SOAPKeyValue Object
                            (
                                [key] => url
                                [value] => http://<itopserver>/pages/UI.php?operation=details&class=Incident&id=569
                            )

                    )

            )

    )

~~~~~~

Thanks,

[teo]

same issue

The field's table ticket has not filled : the field "ref"
When the webservice is called, i think there is a bug which didn't fill this field.

I try to find the bug in the code but i'm not enough relevant.

[Lucas Grossi]

Hello,

Anybody to help? Still finding the same problem.

Thanks,