User having Service Desk Agent profile only view tickests assigned to him

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User having Service Desk Agent profile only view tickests assigned to him

Forum: Customizing iTop

Creator: Kalicharan

Created: 2014-01-13

Updated: 2014-01-15

Kalicharan - 2014-01-13

Hi Folks,

I want to customize a profile Service Desk Agent.
That the person having this profile can work on only tickets, which is assigned or created by that agent.

Its urgent
Thanks in advance
Kali

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Kalicharan - 2014-01-15

He should not be able to search all other Open Tickets.

its important for me please help.

Regards

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