Me and my team have a small issue when it comes to update our customer using public log.
If for example Simon (works in 2nd line support) is assigned to a user request, and Josh (works in 1st line support) then wants to make a public update to the customer using the public log. The signature is still saying Simon, 2nd line support instead of Josh who did the update.
Our string says the following
Best Regards
$this->agent_id_friendlyname$
$this->team_id_friendlyname$
Can you please suggest what I need to change to make the signature say the user who actually made the public update instead of the person who is assigned to the ticket?
Thanks in advance!
Best Regards
Robin Zemgals
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Thank you for your response!
Unfortunately the string didn't work. It just said $current_contact in plaintext. I also tried $current_contact$ just in case, but got the same result.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
Me and my team have a small issue when it comes to update our customer using public log.
If for example Simon (works in 2nd line support) is assigned to a user request, and Josh (works in 1st line support) then wants to make a public update to the customer using the public log. The signature is still saying Simon, 2nd line support instead of Josh who did the update.
Our string says the following
Best Regards
$this->agent_id_friendlyname$
$this->team_id_friendlyname$
Can you please suggest what I need to change to make the signature say the user who actually made the public update instead of the person who is assigned to the ticket?
Thanks in advance!
Best Regards
Robin Zemgals
FYI, we're using iTop version 2.7.3-6624
Hello,
Using
$current_contactshould answer your need !See https://www.itophub.io/wiki/page?id=latest:admin:placeholders
Hello Pierre,
Thank you for your response!
Unfortunately the string didn't work. It just said $current_contact in plaintext. I also tried $current_contact$ just in case, but got the same result.
$current_contactalone won't work : you'll need to specify an attribute !Practical examples are present in this page for example : https://www.itophub.io/wiki/page?id=latest:admin:notifications&s[]=current&s[]=contact#message_contents_and_placeholders
Many thanks Pierre! It works perfectly!
$current_contact->friendlyname$ was the correct string!
Have a nice day! :)