OQL is in email as plain text, content email is e.g.:
R-000010 (=> here is converted OQL = ALL RIGHT): SELECT Person WHERE id= :this->caller_id (here is plain text, unconverted OQL = FALSE)
Portal user changed the content user request
Autor: SELECT Person WHERE id= :this->caller_id (here is it same)
And Please, what is OQL for status assigned?
"agent_id" instead of "caller_id" ?
My idea for content email is:
SUBJECT USER REQUEST
Autor: name
Assign: Assigned name
Status: (pending, solved etc.)
Priority: (low, high etc.)
Urgency: (low, high etc.)
Thanks very much for help
Last edit: Ladislav Kudláček 2014-01-10
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I would like create notification for user request (or for all classes).
I draw from documentation https://wiki.openitop.org/doku.php?id=admin:notifications,
but OQL "SELECT Person WHERE id= :this->caller_id" not working, why?
OQL is in email as plain text, content email is e.g.:
R-000010 (=> here is converted OQL = ALL RIGHT): SELECT Person WHERE id= :this->caller_id (here is plain text, unconverted OQL = FALSE)
Portal user changed the content user request
Autor: SELECT Person WHERE id= :this->caller_id (here is it same)
And Please, what is OQL for status assigned?
"agent_id" instead of "caller_id" ?
My idea for content email is:
SUBJECT USER REQUEST
Autor: name
Assign: Assigned name
Status: (pending, solved etc.)
Priority: (low, high etc.)
Urgency: (low, high etc.)
Thanks very much for help
Last edit: Ladislav Kudláček 2014-01-10
Please, please...why doesn`t work? Any idea? :-)