Hello,
I am using the combodo-email-synchro-v2 with a web form called "Incoming eMail Inboxes" under Admin Tools, but I am unable to understand the syntax for the field Default Ticket Values. I have tested with 'service_id' => 'servicname' and other vairants, but with no success - still after the ticket is created the service_id is not attached and so the TTO value can not start to count. Please if anybody has played with that, give me a hint. Thanks in advance.
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I am using this extension without any problem.
As default values I used:
service_id: name_of_service
servicesubcategory_id:name_of subservice
team_id :name_of_team
That's right, but for version 1 - itop-simple-email-synchro. For V2 - itop-standard-email-synchro with combodo-email-synchro-V2 the things are little bit different. However I found the right syntax at the web form, but you will need to do one edit of the file at directory extensions/itop-standard-email-synchro/mailinboxstandard.class.inc.php at line 339 the preg_match function. You need to remove the "$" sign at the end of the pattern string, because otherwise it does not work.
After that the syntax on the web interface at:
Admin Tools --> Incoming eMail Inboxes --> your_mailbox --> Ticket Default Values must be:
service_id:id_of_service.
For example if the needed service is with ID 1:
service_id:1.
and so on for the other default values. Here the name of the service does not match and it must be the ID of the service.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
I am using the combodo-email-synchro-v2 with a web form called "Incoming eMail Inboxes" under Admin Tools, but I am unable to understand the syntax for the field Default Ticket Values. I have tested with 'service_id' => 'servicname' and other vairants, but with no success - still after the ticket is created the service_id is not attached and so the TTO value can not start to count. Please if anybody has played with that, give me a hint. Thanks in advance.
Does anybody has already installed and tested v2 of the email-synchro?
Hello
I am using this extension without any problem.
As default values I used:
service_id: name_of_service
servicesubcategory_id:name_of subservice
team_id :name_of_team
I hope this help.
ciao ciao
Laura
Il Giovedì 14 Agosto 2014 8:37, Asparuh Vasilev aspiaspi@users.sf.net ha scritto:
Does anybody has already installed and tested v2 of the email-synchro?
Incoming eMail Inboxes - combodo-email-synchro-v2
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That's right, but for version 1 - itop-simple-email-synchro. For V2 - itop-standard-email-synchro with combodo-email-synchro-V2 the things are little bit different. However I found the right syntax at the web form, but you will need to do one edit of the file at directory extensions/itop-standard-email-synchro/mailinboxstandard.class.inc.php at line 339 the preg_match function. You need to remove the "$" sign at the end of the pattern string, because otherwise it does not work.
After that the syntax on the web interface at:
Admin Tools --> Incoming eMail Inboxes --> your_mailbox --> Ticket Default Values must be:
service_id:id_of_service.
For example if the needed service is with ID 1:
service_id:1.
and so on for the other default values. Here the name of the service does not match and it must be the ID of the service.