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Toolkit not working on 2.0.1

Matt R
2013-12-06
2013-12-06
  • Matt R

    Matt R - 2013-12-06

    On version 2.0.1.1085 - I can't get the toolkit to work.
    When I go to http://webserver/itop/toolkit/ I get this message:

    Data Model Toolkit
    "Error: Failed to create directory '', please check the rights of the web server"

    Everything else seems to work and I tries installing a new instance of itop with the same result. Is there a possible permission issue somewhere?

    Thanks!
    --Matt

     
  • Denis

    Denis - 2013-12-06

    The toolkit needs to create the "env-toolkit" directory next to "env-production". So either make sure that the web server has enough rights to create this directory (i.e. write access to the itop root directory) or create 'env-toolkit' yourself and give the web server the rights to write into 'env-toolkit'.

     
  • Matt R

    Matt R - 2013-12-06

    Ah I see everything was owned by root - I changed the owner to the web server. Now it is spinning forever on "Checking the consistency of the data model definition..."

     
  • Matt R

    Matt R - 2013-12-06

    I reinstalled itop and everything looks good. Thanks for the help!

     

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