When any user of the organization deletes any asset or changes the status of Asset an email notification should be triggered to respective manager about status change. or
If there is any kind of notification is available in the system even that is also fine
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https://www.itophub.io/wiki/page?id=2_7_0%3Aadmin%3Anotifications
You can configure your own notifications, on object deletion and on object status modification.
To find who is the manager in charge of a particular CI, this is up-to-you to define a rule, that's not built-in. It could be a contact linked to the CI with a particular role.
When an object is deleted, its relationships are deleted as well, so maybe the mean to retrieve who is the manager in charge, may be lost, I am not sure. For the change of status, that would work, no doubt.
You could also based it on a contact on the CI location or the CI organization or an hard-coded manager name, or whatever logic you like.
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@vincent Thank you for the reply....when i tried to create notification it is showing some error.
First step i was trying to create Action when i filled all the fields and clicked on create button it is showing error. I have attached the screenshot can you please help on this.
Hello,
There are no serialnumber field in the ActionEmail class indeed !
Carefully read the OQL documentation
You can create your queries by using the Run query tool in the administration menu, and check for iTop objects structure and relations by using the datamodel viewer in the same menu.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
When any user of the organization deletes any asset or changes the status of Asset an email notification should be triggered to respective manager about status change. or
If there is any kind of notification is available in the system even that is also fine
https://www.itophub.io/wiki/page?id=2_7_0%3Aadmin%3Anotifications
You can configure your own notifications, on object deletion and on object status modification.
To find who is the manager in charge of a particular CI, this is up-to-you to define a rule, that's not built-in. It could be a contact linked to the CI with a particular role.
When an object is deleted, its relationships are deleted as well, so maybe the mean to retrieve who is the manager in charge, may be lost, I am not sure. For the change of status, that would work, no doubt.
You could also based it on a contact on the CI location or the CI organization or an hard-coded manager name, or whatever logic you like.
@vincent Thank you for the reply....when i tried to create notification it is showing some error.
First step i was trying to create Action when i filled all the fields and clicked on create button it is showing error. I have attached the screenshot can you please help on this.
Hello,
There are no serialnumber field in the ActionEmail class indeed !
Carefully read the OQL documentation
You can create your queries by using the Run query tool in the administration menu, and check for iTop objects structure and relations by using the datamodel viewer in the same menu.